Your personal information matters — and at jiliasa, we take that seriously. This Privacy Policy explains exactly what data we collect from Filipino players, why we collect it, how we use and protect it, and what rights you have over your own information. We've written it to be as clear as possible, because you deserve to know.
Under the Philippine Data Privacy Act of 2012 (RA 10173), jiliasa players have the following rights over their personal data.
You have the right to know when your personal data is being collected, what is collected, why it is collected, and how it will be used. This Privacy Policy fulfills jiliasa's obligation to inform you clearly and completely.
You may request a copy of all personal data jiliasa holds about you at any time. Requests are processed within 30 calendar days. Contact jiliasa's Data Protection Officer via the support channel to submit an access request.
If any personal information jiliasa holds about you is inaccurate, incomplete, or outdated, you have the right to request correction. Updates to core registration data may require identity verification before being applied.
You may request deletion of your personal data when it is no longer necessary for the purpose collected, subject to legal retention obligations. Certain transaction records must be retained under Philippine AML and gaming regulations.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where your individual circumstances warrant it.
Where technically feasible, you may request that jiliasa provide your personal data in a structured, machine-readable format so it can be transferred to another service provider of your choice.
This Privacy Policy ("Policy") is issued by jiliasa ("jiliasa," "we," "us," or "our") and applies to all personal data collected and processed in connection with the operation of the jiliasa online casino and sports betting platform, accessible at jiliasa.app (the "Platform").
This Policy covers all personal information collected from individuals who: (a) register an Account on the Platform; (b) visit the Platform as a guest without registering; (c) contact jiliasa's customer support team; (d) participate in any jiliasa promotion or loyalty program; or (e) interact with the Platform through any device or browser.
This Policy should be read together with jiliasa's Terms & Conditions and Responsible Gaming Policy, both of which form part of the agreement between jiliasa and its members.
For the purposes of the Data Privacy Act of 2012 and this Policy, jiliasa is the personal information controller ("PIC") responsible for the personal data of Platform users. As PIC, jiliasa determines the purpose and means of processing personal data collected through the Platform.
jiliasa has designated a Data Protection Officer (DPO) responsible for overseeing compliance with applicable data protection laws, handling data subject rights requests, and serving as the point of contact for the National Privacy Commission. Contact details for the DPO are provided in Section 15 of this Policy.
Where jiliasa engages third-party service providers to process personal data on its behalf (for example, payment processors, KYC verification providers, and cloud hosting services), those parties act as personal information processors ("PIPs") under written agreements that impose obligations consistent with this Policy and applicable Philippine law.
jiliasa collects the following categories of personal data from Platform users:
jiliasa collects personal data through the following means:
The majority of personal data jiliasa holds is provided directly by you during: account registration; KYC document submission; deposit and withdrawal transactions; communications with customer support; and responses to surveys or promotional campaigns.
When you access and use the jiliasa Platform, certain technical data is collected automatically through server logs, session management systems, and browser cookies. This includes your IP address, device identifiers, and a record of your interactions with the Platform.
jiliasa may receive personal data from authorized third-party service providers in limited circumstances, including:
jiliasa processes personal data for the following specific purposes:
| Purpose | Data Category Used | Legal Basis |
|---|---|---|
| Account registration and management | Registration & Identity Data | Contract performance |
| Age and identity verification (KYC) | KYC Data, Registration Data | Legal obligation |
| Processing deposits and withdrawals | Financial & Transaction Data | Contract performance |
| Providing gaming services | Gaming Activity Data, Identity Data | Contract performance |
| Fraud prevention and AML compliance | All categories | Legal obligation |
| Customer support and dispute resolution | Identity Data, Communications Data | Contract performance |
| Responsible gaming monitoring | Gaming Activity Data, Identity Data | Legal obligation |
| Personalized promotional offers | Gaming Activity Data, Identity Data | Consent / Legitimate interest |
| Platform security and technical operations | Technical & Device Data | Legitimate interest |
| Regulatory reporting to PAGCOR | Identity Data, Transaction Data | Legal obligation |
Under the Data Privacy Act of 2012 (RA 10173), jiliasa processes personal data under the following legal bases:
Processing necessary to perform the player agreement — providing account services, processing transactions, and delivering the gaming experience described in the jiliasa Terms & Conditions.
Processing required to comply with Philippine law — including PAGCOR licensing requirements, Anti-Money Laundering Act (AMLA) obligations, and the Data Privacy Act itself.
Where jiliasa relies on your consent to process data for purposes beyond strict necessity (such as marketing communications), that consent is obtained explicitly during registration and can be withdrawn at any time.
For purposes such as fraud prevention, Platform security, and product improvement — where the interest is proportionate and does not override your fundamental data rights.
jiliasa does not sell, rent, or otherwise commercially transfer your personal data to third parties. Your data may be shared only in the following limited and controlled circumstances:
jiliasa shares necessary transaction data with GCash (GXchange, Inc.), Maya (Voyager Innovations, Inc.), BPI, BDO, UnionBank, and other approved payment providers solely for the purpose of processing your deposits and withdrawals. These providers receive only the data required to complete the specific transaction and are bound by their own privacy obligations under Philippine law.
KYC document data is shared with authorized identity verification service providers engaged by jiliasa to validate government-issued identification documents. These providers operate under binding data processing agreements with jiliasa and are prohibited from using your data for any purpose beyond KYC verification.
jiliasa is required by law to disclose personal data to PAGCOR as part of its gaming license obligations, to the Anti-Money Laundering Council (AMLC) in compliance with the AMLA (RA 9160 as amended), and to competent Philippine courts or law enforcement agencies when presented with a valid legal order or subpoena. jiliasa will notify affected players of such disclosures where legally permitted to do so.
jiliasa utilizes third-party cloud hosting, security, and analytics services to operate the Platform. These providers act strictly as processors under jiliasa's instruction and may not use your personal data for their own purposes. All such arrangements are governed by written data processing agreements.
jiliasa's game library is powered by third-party certified game studios (including Pragmatic Play, Evolution Gaming, JILI Games, and others). These providers may receive limited session and wagering data for the purpose of delivering and auditing game outcomes. They do not receive your identity or financial account details.
jiliasa retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | AMLA compliance |
| KYC identity documents | Duration of account + 5 years after closure | PAGCOR & AMLA requirement |
| Transaction records | 5 years from transaction date | AMLA (RA 9160 as amended) |
| Gaming activity logs | 2 years from session date | PAGCOR licensing obligation |
| Customer support records | 3 years from last interaction | Legitimate interest / dispute resolution |
| Self-exclusion records | Permanent | Responsible gaming obligation |
| Technical log data (IP, device) | 90 days | Security and fraud prevention |
Upon expiry of the applicable retention period, jiliasa will securely delete or anonymize personal data such that it can no longer be attributed to any individual. Data subject to active legal hold orders will be retained until the hold is lifted.
jiliasa implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include:
jiliasa uses cookies and similar tracking technologies on the Platform. A cookie is a small text file placed on your device when you visit a website. Cookies help jiliasa deliver a functional, personalized, and secure gaming experience.
You may control non-essential cookies through your browser settings. Most modern browsers allow you to block all cookies, block only third-party cookies, or delete cookies after each session. Blocking strictly necessary cookies will impair your ability to log in to and use the jiliasa Platform. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.
Under Philippine law and PAGCOR regulations, participation in real-money gaming is restricted to persons who are at least 21 years of age. jiliasa enforces this requirement through age verification at registration and mandatory KYC identity verification prior to first withdrawal.
If jiliasa becomes aware that personal data has been collected from a person under 21 years of age, the associated Account will be immediately and permanently suspended, all personal data will be deleted from jiliasa's systems as soon as legally permissible, and any balance in the Account will be handled in accordance with applicable legal requirements.
If you are a parent or guardian and believe your child may have registered on the jiliasa Platform, please contact jiliasa's Data Protection Officer immediately using the contact details in Section 15 of this Policy.
To exercise any of your data subject rights under the Data Privacy Act of 2012, including the rights described in the summary cards above this document, please contact jiliasa's Data Protection Officer using the details provided in Section 15.
When submitting a rights request, please include:
jiliasa will respond to all valid rights requests within 30 calendar days of receipt. Where a request is complex or involves a large volume of data, jiliasa may extend this period by a further 30 days, with written notice provided to the requestor before the original deadline expires.
Identity verification may be required before a rights request is fulfilled to prevent unauthorized disclosure of personal data to a third party. jiliasa reserves the right to decline rights requests that are manifestly unfounded, excessive, or that conflict with jiliasa's legal obligations to retain data.
If you believe jiliasa has handled your personal data in a manner inconsistent with this Policy or your rights under RA 10173, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
The jiliasa Platform is operated primarily for Filipino players within the Philippines. However, certain third-party service providers engaged by jiliasa — including game content providers, cloud infrastructure providers, and fraud detection services — may process data in jurisdictions outside the Philippines.
Where personal data is transferred to a recipient in a foreign country, jiliasa ensures that appropriate safeguards are in place in accordance with Section 21 of the Data Privacy Act of 2012. Safeguards include:
A list of the countries to which jiliasa transfers personal data is available upon written request to the Data Protection Officer.
jiliasa reserves the right to update or revise this Privacy Policy at any time. When material changes are made, jiliasa will provide notice through: an email notification to your registered address; a prominent notice on the jiliasa Platform; or an updated "Effective Date" at the top of this page.
If the changes materially affect how jiliasa uses your personal data or your rights in relation to that data, jiliasa will seek your renewed consent where required by law before the amended processing begins.
We encourage you to review this Policy periodically. The version of this Policy in effect at the time of any particular data processing activity governs that processing. Continued use of the jiliasa Platform after notification of a Policy update constitutes your acknowledgment of the changes.
Archived versions of this Privacy Policy are available on request to the Data Protection Officer.
For all data protection enquiries, rights requests, complaints, or questions regarding this Privacy Policy, please contact jiliasa's Data Protection Officer through the following channels:
For general player support including account issues, payment queries, and game support — unrelated to data privacy — please use the same contact channels and our support team will direct you appropriately.
If you are unsatisfied with jiliasa's response to a data privacy complaint, you have the right to escalate your complaint to:
This Privacy Policy was last reviewed and approved on January 1, 2026. jiliasa's DPO registration with the National Privacy Commission is maintained in accordance with NPC requirements.
jiliasa is built on trust — fair games, instant GCash withdrawals, and privacy standards that comply with Philippine law. Over 500,000 Filipino players in Manila, Cebu, Davao, and beyond have already made jiliasa home. 21+ only.